Refund requests must be submitted within 7 days from the date of the service in question. To be eligible for a refund, the issue must be directly related to a fault on the part of KTS Cab, such as a service disruption, vehicle condition, or driver behavior.
Refunds will not be granted for circumstances beyond KTS Cab's control, including but not limited to traffic conditions, weather-related delays, or customer-related issues. No refunds will be provided for services that have been completed successfully and without any reported issues during the ride.
Refund requests must be submitted in writing via email to [[email protected]]. Please include your name, contact information, booking reference, and a detailed explanation of the issue leading to the refund request. KTS Cab will acknowledge receipt of the refund request within [number of business days] business days.
Once a refund request is received, KTS Cab will investigate the matter and determine the eligibility for a refund. If the refund is approved, the refund amount will be processed within [number of days] days and credited to the original payment method.
The refund amount will be determined based on the nature and severity of the issue. KTS Cab reserves the right to offer a partial or full refund at its discretion.
For any questions or concerns regarding our refund policy, please contact our customer support team at [[email protected]].
KTS Cab reserves the right to modify or update this refund policy at any time. Customers will be notified of any changes through our official communication channels. By choosing KTS Cab, you agree to adhere to the terms and conditions outlined in this refund policy. We appreciate your understanding and cooperation.
